At Nadia Rover, customer satisfaction is our top priority. We take pride in offering high-quality outdoor and travel products. However, if you receive a defective or damaged item, we’re here to help.

🔄 Return Policy

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect.
  • You notify us within 3 days of receiving the item.
  • The item is unused, in its original packaging, and includes all accessories/tags.

We do not accept returns for:

  • Change of mind
  • Used or worn products
  • Items reported after the 3-day return window

💰 Refund Policy

Since we operate on a Cash on Delivery (COD) basis, refunds are processed as follows:

  • If the return is approved, you may choose one of the following:
    • Exchange with the same or similar item
    • Store credit for your next purchase

Note: We do not offer cash refunds due to the COD system.

📦 Return Process

  1. Contact our support team within 3 days of delivery at [email protected] with:
    • Your order number
    • A description of the issue
    • Clear photos of the damaged/defective item
  2. Our team will review your request and respond within 2 business days.
  3. If approved, we’ll provide instructions for the return or exchange.

📩 Contact Us

For questions or assistance, please reach out to:
📧 [email protected]

We appreciate your trust in Nadia Rover and are committed to delivering quality products and reliable support.